Return/Refund Policy

Of course, we hope that our customers are always satisfied with our products, but we know that it is sometimes necessary to return or exchange an item. Please read our policy and instructions if you need to make a return or request a refund.

Food Products May Not Be Returned. If you are not satisfied with your food products order, please contact us directly at 800/296-7079.

Any Item That Has Been Used Cannot Be Returned. Please contact us if you are not satisfied with your product by calling 800/296-7079.

Refunds/Replacement Due to Breakage. We do our best to package our products to protect them from the rigors of shipping. Sometimes, for several reasons, items will break. We will not refund or exchange for broken food items except Gingerbread Houses. We guarantee safe delivery of each house and other non-food item to its destination. If you feel you need to request a refund due to breakage during shipping, please follow the steps below.

1) Please call the Gingerbread Factory to state the reason for your request.
2) It may be necessary to return your item. Secure your merchandise in its original packaging and shipping box.
3) Return via UPS. We will send a call tag when necessary.
4) If you are requesting a refund, please allow 30 days to process.
5) If you are requesting a replacement for a gingerbread house, we will ship out another as soon as practica
6) If you are requesting a replacement for any other broken non-food item, we will charge for the replacement item, and ship it as soon as practical. Once the broken item is received at the Gingerbread Factory, we will credit your purchase. You will only be responsible for the original shipping charges.

Exchanges. If within 10 days of receipt, you are not satisfied with an item you purchased online, we may refund or exchange this item for you. Please follow the steps above to facilitate your request. If your items is sent as a Christmas gift, please contact us directly to discuss the exchange.

Store Purchases If you purchased in item at our store in Leavenworth and wish to return or exchange an item because you are not satisfied with it, when possible, please visit our store so we can facilitate the request. If you cannot visit our store, please follow the steps above but you will be responsible for all shipping charges.

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Shipping Policy

We ship to all 50 states using UPS. For individual gingerbread house products and other items, the shopping cart will calculate the shipping charges using a module integrated with UPS. Costs are based on weight and delivery distance from Leavenworth, WA. UPS will not deliver to post office boxes. If this is necessary, we will use the US Postal Service and may take longer.

You can select the speed of delivery while you process your cart order. Although we can provide for expedited delivery services on gingerbread products, we cannot guarantee to meet the turnaround time of an expedited order because the availability of the product depends on our stock. For custom houses, we require additional time. (See Process Time below) Also, expedited delivery services offered by UPS are considered for the next business day and do not occur on weekends or holidays.

If you are sending several houses or kits to different locations as gifts, you can enter each one separately in the shopping cart but we recommend calling us to expedite the process.

If you are requesting large numbers of kits or houses to be delivered in bulk to one location, we need to process the order and calculate shipping costs via UPS based on packaging weight and size. We also offer a 10% discount on orders of more than 12 houses. Please contact us to place large or custom orders.

If you live in Canada or are shipping to a military address, please contact us regarding your shipment so that we can discus the timing of your delivery. Also, our online shopping system cannot calculate shipping to Canada. Instead, items will be delivered via US Postal Service. For Canadian orders, all currency is US dollar.

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Order Process Time

For most gingerbread products during the holidays, customers request a delivery date sometime in December. We process your orders as we receive them, but delay delivery until then—unless requested by you to ship sooner. We will confirm each order via email, or phone as necessary.

Custom house orders require extra time and effort. Please allow up to one week to process custom house orders.

Orders for all non-food products will be filled as soon as practical. We strive to get our orders out within 4 days of placement. If items are out of stock, we will contact you to determine the appropriate course of action, depending upon restocking availability from our providers.

Questions? Please contact us at our store with any questions. If you reach our answering machine, leave a detailed message with your name and contact information and we will return your call as soon as we can.

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Privacy Statement

We respect your privacy. We may sometimes ask you for personal information such as name, phone number, address and email, etc., so that we may better serve you. We keep this information private and secure.

We collect information from you that you share with us by phone, email or during account registration. We do not sell this information to any third party. Our website may collect information as an anonymous user that reports to us how our website is used. This does not include any personal information.

We store information you give us and information we collect online in our secure computer system. We also must meet Mastercard/Visa security protection requirements. We guarantee our website security by using Network Solutions digital Certification. This certificate is displayed on our website and during the shopping cart checkout process. You can click on this icon to see more information about our digital security certificate. (You should see a locked padlock in the bottom right corner of your browser when processing under a secure network service.)

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